Shipping and Delivery Policy

1. Definitions
1.1 “StyleZen” means StyleZen Private Limited and/or its affiliates and subsidiaries.
1.2 “Customer” or “You” means any person placing an Order through the StyleZen platform.
1.3 “Order” means any request placed by the Customer for purchase of products through the StyleZen platform.
1.4 “Platform Fee” means the fee levied by StyleZen to sustain platform operations and continuous improvements, including but not limited to, technology maintenance, user support, and quality assurance.
1.5 “Shipping Fee” means the fee charged by StyleZen to cover delivery and post-order services, including but not limited to logistics coordination and handling of returns.
1.6 “Fair Usage Policy” means StyleZen’s policy governing acceptable return and cancellation behaviour, as set forth in Section 6 below.

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2. StyleZen Platform Fee
2.1 StyleZen shall levy a Platform Fee on all Orders placed via the StyleZen platform.
2.2 The Platform Fee shall be displayed to You at the time of checkout and shall form part of the total Order value.

 

3. Refund of Platform Fee
3.1 In the event that an Order is lost in transit or not delivered to the address specified by You, the entire Order value paid online—including the Platform Fee—shall be refunded.
3.2 In the event of partial cancellation or return of an Order by You, the Platform Fee attributable to the remaining delivered items shall not be refundable.
3.3 In the event of full cancellation of an Order by You, the entire Platform Fee shall be refunded.
3.4 Notwithstanding the foregoing, for Customers whose return behaviour is contrary to StyleZen’s Fair Usage Policy, the Platform Fee shall be non-refundable in any circumstance.

 

​4. StyleZen Shipping Fee
4.1 StyleZen shall charge a Shipping Fee on Orders placed pursuant to the following conditions:
a) Orders whose post-discount Order value is below INR 1,299 for all product categories (unless otherwise specified).
b) The applicable Shipping Fee shall be calculated after application of all coupons, discounts, GST and any other applicable duties or charges.

 

​5. Refund of Shipping Fee
5.1 If an Order is lost or undelivered, the entire Order value paid online—including the Shipping Fee—shall be refunded.
5.2 In the event of partial cancellation of an Order by You, the Shipping Fee attributable to the cancelled item(s) shall not be refunded; in the event of full cancellation, the entire Shipping Fee shall be refunded.
5.3 For any returned item(s), the Shipping Fee shall not be refundable.
5.4 Notwithstanding the foregoing, for Customers whose return behaviour is contrary to StyleZen’s Fair Usage Policy, the Shipping Fee shall be non-refundable in any circumstance.

 

​6. Fair Usage Policy
6.1 StyleZen endeavours to provide a best-in-class returns service. However, Customers whose return rate substantially exceeds the average return rate observed across the platform, or who repeatedly refuse delivery of Orders, shall be deemed non-compliant with the Fair Usage Policy.
6.2 StyleZen reserves the right to refuse refunds of Platform Fees and/or Shipping Fees to any Customer who is found to be in breach of the Fair Usage Policy.

 

​7. Order Tracking and Status
7.1 To track the status of Your Order, please log in to the StyleZen app or website and navigate to “My Orders.” Status updates shall include but are not limited to: “Order Confirmed,” “Dispatched,” “In Transit,” and “Delivered.”

 

​8. Serviceability and Delivery Locations
8.1 StyleZen delivers Orders only within the territorial boundaries of India.
8.2 To verify whether StyleZen delivers to your PIN code, please use the “Check Delivery Options” tool on the product detail page by entering your area PIN code.

 

​9. Courier Partners
9.1 StyleZen may engage one or more logistics partners—including but not limited to Delhivery, Blue Dart, and XpressBees—to effect Delivery of Orders.
9.2 StyleZen reserves the right to change courier partners at its sole discretion.

 

​10. Expedited Delivery
10.1 At present, StyleZen does not offer any expedited or express delivery service. Should such a service become available in the future, StyleZen shall notify Customers through the app, website, or other communication channels.

 

​11. Pilferage and Damaged Goods
11.1 If You receive a partial Order, pilfered items, or damaged packaging, You must notify StyleZen Customer Support within seventy-two (72) hours of delivery.
11.2 In order to process a pilferage or damage claim, You must:
a) Refrain from using the affected item(s);
b) Provide a brief description of the issue;
c) Supply photographic evidence of the damage or pilferage, including images of the packaging; and
d) Retain all original packaging materials for up to seven (7) days post-delivery to facilitate any investigation or pickup by StyleZen or its courier partner.
11.3 Failure to comply with the requirements of Section 11.2 may result in denial of any refund or replacement claim.

12. Amendment and Interpretation

• 12.1 StyleZen reserves the right to amend this Shipping and Delivery Policy at any time by posting the revised policy on the StyleZen platform.
  12.2 Any capitalised term not defined herein shall have the meaning ascribed to it in the StyleZen Terms of Use

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• Effective Date: June 10, 2025