1. Definitions
1.1 “StyleZen,” “we,” “us” or “our” means StyleZen Private Limited and/or its affiliates.
1.2 “Customer,” “you” or “your” means any person placing an Order through the StyleZen platform.
1.3 “Order” means any request placed by you for purchase of products through our website, mobile application or mobile site.
1.4 “Packed” means your Order has been processed and packaged for dispatch by StyleZen’s warehouse.
1.5 “Shipped” means your Order has been handed over to our courier partner for delivery.

 

2. Order Cancellation
2.1 Pre-Packing Cancellation. You may cancel your Order at any time prior to our warehouse marking the Order as “Packed.” Upon cancellation, you will receive a refund of all amounts paid (including Platform Fees and Shipping Fees, if applicable) in accordance with Section 4 below.

2.2 Post-Packing Cancellation. You may cancel your Order after it has been marked “Packed” or “Shipped,” provided that the “Cancel” option remains available in the “My Orders” section of our website, app or mobile site. Upon cancellation, you will receive a refund in accordance with Section 4 below.

2.3 Sale and Promotional Orders. All provisions of this Section 2 shall apply equally to Orders placed during sales, promotions or other discount events.

 

3. Modification of Shipping Address
3.1 You may modify the shipping address on your Order prior to our warehouse marking the Order as “Packed.” To do so, navigate to “My Orders,” select the relevant Order, and use the “Change Address” feature.
3.2 Once an Order is “Packed,” address modifications shall not be permitted.

 

4. Refunds
4.1 Payment Methods. Refunds will be credited to the original payment instrument used at checkout, including Credit Card, Debit Card, Net Banking, Wallet or other digital payment methods.
4.2 Cash on Delivery. If you have opted for Cash on Delivery, no refund shall be due for cancellations, as no advance payment has been collected.
4.3 Refund Timeline.
a) For payments made by Credit Card, Debit Card, Net Banking or Wallet, refunds shall be processed within seven (7) to ten (10) business days from the time of cancellation.
b) For payments made via third-party wallets (e.g., PhonePe, Paytm), refunds shall be initiated immediately upon cancellation; however, the time required for the amount to reflect in your linked bank account shall depend on the wallet provider’s settlement process.
4.4 Notification. We shall notify you via email and/or SMS when your refund has been initiated; the actual crediting of funds shall be subject to your bank’s or payment provider’s processing times.

 

5. Partial Cancellations
5.1 In the event you cancel one or more items from a multi-item Order, Platform Fees and Shipping Fees shall be prorated based on the value of the cancelled item(s) relative to the total Order value, and refunds shall be processed in accordance with Section 4.

 

6. Exceptions and Rights
6.1 StyleZen reserves the right to reject any cancellation request if:
a) The Order has already been delivered;
b) The request is submitted after the cancellation window has closed; or
c) You are found to be in breach of our Fair Usage Policy.
6.2 Any decision by StyleZen to reject a cancellation request shall be communicated to you promptly, with reasons for such rejection.

 

7. Amendment
7.1 StyleZen reserves the right to modify this Cancellation and Refund Policy at any time. Any changes shall be effective immediately upon posting to the StyleZen platform. Your continued use of our services after such posting shall constitute your acceptance of the updated policy.

 

Effective Date: June 10, 2025