Frequently asked questions
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StyleZen is a men’s styling and shopping experience that blends AI with human stylists to turn your goals, body type, and occasion into clear, buyable outfit plans, delivered in Gurgaon whenever you want.
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Instead of endless scrolling, you complete a quick styling session and get three curated outfit directions (Level 1, Level 2, Level 3). Add the whole look, or swap pieces, then check out. It’s decision-free dressing.
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Level 1: What you wear—just better
Level 2: A confident upgrade
Level 3: Bold, outside the comfort zone
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Answer a few questions about fit, colors, lifestyle, and occasion. Our AI proposes looks which a human stylist can refine on request. You’ll see complete outfits ready to buy.
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You can, and it helps with fit, proportion, and color analysis. If you’d rather not, you’ll still get strong recommendations based on your answers.
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Yes, on demand. Tap to request a stylist check and you’ll get tailored tweaks (e.g., size up in shoulders, try cooler neutrals).
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Absolutely. Add the full outfit in one tap or pick individual pieces you love.
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Use the size guide and fit notes on each product. You can also ask a stylist in-app to recommend sizes based on your height, weight, body shape, and brand fits.
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Alterations aren’t included right now.
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We’re actively expanding inclusive size runs. If your size isn’t available, tap “Notify me” and we’ll prioritize it.
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Fast delivery (including 60-minute and scheduled slots) is available in Gurgaon; coverage is expanding.
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You’ll see ETAs at checkout. Choose 60-minute delivery where available, or pick a convenient scheduled slot.
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Delivery fees vary by speed, location, and order value. The exact fee is shown at checkout before you pay.
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You can cancel until the order is packed. For 60-minute deliveries, the window is short, act quickly from your Orders screen.
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Easy exchanges and returns within 7 days of delivery on unworn items with original tags and packaging. Some items (e.g., innerwear, socks, grooming) may be non-returnable for hygiene reasons. Full policy is shown at checkout.
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Once your return is approved, refunds are processed to your original payment method or store credit, typically within 5–7 business days after quality check.
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In serviceable zones, yes, schedule a free pickup from your Orders screen. Otherwise, we’ll share a simple drop-off or courier option.
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UPI, credit/debit cards, and popular wallets. You’ll see available options at checkout.
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Yes, StyleZen partners directly with quality D2C brands. You’ll see transparent pricing and any active offers right on the product page.
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Apply valid codes at checkout. If gift cards are enabled on your account, you’ll see the option to redeem them there.
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From curated Indian and international D2C brands that meet our quality standards for fabric, construction, and fit.
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Yes, StyleZen sources directly from brand partners and authorized distributors.
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Tap “Notify me” to get an alert when your size or color is back. A stylist can also suggest close alternatives.
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You can browse freely, but creating an account unlocks saved sizes, faster checkout, and smarter recommendations.
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Only to personalize your experience and fulfill orders. We store data securely and you can request deletion of photos or your account at any time from Settings.
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Use in-app chat from the Profile or Orders screen for order issues, returns, and styling help. We’re responsive during business hours and on most delivery windows.
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Yes, select the occasion in your styling session. We’ll build three ready looks and suggest a delivery window that meets your timeline.
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Not as of now